Refund policy

ORDERS & RETURNS

How can I check the status of my order?

You’ll receive email notifications when your order is received, shipped and delivered.  If you haven’t received a confirmation email within 24 hours of placing your order, please contact our Customer Service team for assistance, at hello@bennettlaine.com

Can I change or cancel my order after I make it?

Unfortunately once your order is placed we can’t amend or cancel it. 

Can I track my order?

You’ll receive an email with online tracking information when your order has shipped.

I didn’t get a tracking number

Tracking information is sent once an order has shipped. It may be that your order has not yet shipped or try checking your spam folder. 

I’m having a problem tracking my order.

It can take up to 48 hours for couriers to update tracking details once an order has shipped.  If your tracking number isn’t working, or nothing has been updated in over 48 hours please contact our Customer Service team at hello@bennettlaine.com. 

My parcel is missing

Please check your tracking information, with neighbors or around external areas of your home.  If you still can’t find your parcel please contact us within 14 days of shipping and we’ll start an investigation.  This can take up to 10 business days to conclude.  Bennett Laine cannot issue a refund for lost parcels if they are confirmed delivered with proof of delivery, or if a request is made to the courier to Leave in a Safe Place/With a Neighbor. 

My order is damaged/wrong

If there’s something wrong with your order when you receive it, please email hello@bennettlaine.com, including your order confirmation number in the subject title, and attach photos of the item.

Can I get a discount or promo code?

Make sure you sign up for our emails and you’ll automatically receive a 10% off code (one-time use). We’ll also let you know about launches, special offers and exclusive sales.  If you purchase 5 or more pillows or purchase a Pillow Combo, you receive a 15% discount in the checkout cart.  If you spend more than $125 you will receive free shipping.

Can I use more than one promo code per order?

Only one promo code is allowed per order. If you order more than $125 you will be able to use one promo code and receive free shipping on your order.

RETURN POLICY:

We hope you love your Bennett Laine product, but if you’re not happy you can return it within 14 days of purchase for a refund or an exchange.  Returns must be postmarked within 14 days of arrival, buyer pays for return shipping charges.  If we receive a package postmarked after 14 days of delivery we will not be able to issue a refund and buyer will need to pay for shipping to have items returned.  We cannot accept items that have been used for return.  

 Items can be returned as long as they meet the following requirements:

• Unused
• Unwashed
• Free of stains, odors, animal hair, and damage

To issue a return, please ship your package and include your name and order number to:

Bennett + Laine

5737 Kanan Road, Ste. #109

Agoura Hills, CA. 91301

Questions? Please email:  hello@bennettlaine.com

My package didn’t include a return slip

Our packages don’t include paper return slips.  Simply email customer service with your order number and we’ll help you. Email: hello@bennettlaine.com

Do you refund shipping fees?

Sorry, we don’t refund shipping fees.

Do I pay return shipping costs?

You are responsible for paying shipping fees when returning items.  We recommend using a trackable service for items over $50.  If an item is lost in transit back to us we can’t issue a refund.

Can I exchange a product?

As long as it’s not used, we’re happy to exchange it for something else.

Can I return a gift?

Please contact our customer service team at hello@bennettlaine.com.  If you’re unable to provide the receipt we may issue credit on a gift card to be used on the Bennett + Laine website.

 Items can be returned as long as they meet the following requirements:

• Unused
• Unwashed
• Free of stains, odors, animal hair, and damage

How long does it take for refunds to be processed?

Please allow up to 10 business days for a refund to be credited to your original form of payment.